HQ update.

Still no internet or phones….Unfortunate to have a dropped wire on Bank holiday Friday…day 5 now …having to use a Dongle with a mind of its own and a complex new mobile phone.


Why cant a phone be a phone? I went to the shop and asked for the simplest phone…just to make and receive calls….And of course asked them to set it up for me…

Take it home and decide to read through the instructions…what no instructions?

Go back to the shop to be told no instructions needed as its self explanatory???

Okay here we go  …How do you switch it on then?

Having established that was told just play around with it….

So came home and played around with it ( as its self explanatory…NOT) …..AAAAAAH….some how I got it into flight mode ( before I had even thought about throwing it out of the window)….had to use the Dongle to get on the internet ( took about 10 minutes to connect) watched some you tube videos on how to get out of flight mode…..Ah the secret is you dont press any buttons…you have to swipe…so I now have a photo gallery full of me swearing at the phone from some very unflattering angles unaware it was taking my photo….( wrong buttons)

Then I almost have a heart attack the thing starts  making this horrendous noise….( must have volume full blast)…..so um need to answer…press on the screen where it shows the phone ringing and it goes off…hang on its back again….press again…ah briefly get a green phone one side and a red the other…press on green no answer…then its off again…oh no its started again….press on red…nothing….

Managed to get phone icon up and it listed the number so called them back….They explained I had to swipe..

Still having trouble with that ….

And then theres the dongle! ah why is everything so complicated.

So between my lines being down and an unfathomable phone and a petulant dongle am managing to get sporadic internet access to keep the datbase going.

A friend finally managed to get hold of Sky via the internet on my behalf to be told the line is fine! He has contacted them back to arrange for an engineer to come out…we all know this is probably not likely to be immediate with a 4 day backlog to deal with.

Anyone have



  1. Jayne
    Jayne 3 years ago

    Finally off the phone from a human voice at last…after 1 hour ( mostly on hold) established that friend could not book an appointment only account holder….so due out in 24-72 hours! or if a hoist is needed 5 days!
    Off into town to recharge my Dongle!

  2. Jayne
    Jayne 3 years ago

    Well I take my hat off to them….By the time my bath was run they appeared at the door….Literally 20 minutes after ending the call.
    However now calling for back up…health and safety!

  3. Jayne
    Jayne 3 years ago

    Just finished and we are connected again!

  4. Avatar
    Owl 3 years ago

    Whew! Well done.

  5. Avatar
    Sue Smith 3 years ago

    Admit to having a little giggle to myself as I read your post! I would be exactly the same which is why I still have my old no internet no camera phone. Unfortunately I will have to get one of these newfangled phones sooner or later as mine won’t charge up properly. It will have to be the most simplest around, I wouldn’t have been able to dabble with a dongle Jayne! Well done & pleased everything is up & running again.

  6. Jayne
    Jayne 3 years ago

    Glad I am not the only one!

  7. Avatar
    Zingha 3 years ago

    OMG… I am facing the purchase of a REAL phone any time soon. Needed for ‘Social Media’, for work, not for fun, after 8 years without anything smarter than a £ 7 just-call phone, without even a camera, as I live and work in a zero-signal area. But yes, the new phone will work on the WiFi, what the simple 2G thingy did NOT, so will have to buy now.
    I was slightly hoping it would indeed be ‘self-explanatory’, being told wherever I aks for ‘ease of use’ that it “should not be a problem if you are good with a computer, it is a little pc nowadays”. But your story sounds just like how it could be! Not even finding the on/off switch, not knowing how to pick up the incoming call… Maybe I better buy it when I do NOT actually need it to work straight away!

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