Discrimination: ‘I can’t take your guide dog, I’ve got an allergy’

Discrimination against people with assistance dogs happens more often than you might imagine, and it never gets easier. BBC journalist Damon Rose tells his own story.

Last Friday, Transport for London took a mini cab driver to court for refusing to take my guide dog, and I was due to be the witness. The driver pleaded not guilty but, five minutes before the trial was due to start, he changed his plea to guilty. I won, I’m very pleased.

Over the years, I became fed up – as driver after driver refused to carry me and my dog. I took to getting my iPhone out sometimes to film as I attempted to make journeys. And then, one morning in May last year, I captured one such refusal on video.

When you watch the footage back, I am quite happy leaving the house – talking to my guide dog, telling the camera he’s sweet. He’s a small Labrador retriever cross, he’s three years old and his name is DeeBee.

As I walk towards where I imagine the taxi has parked, it plays out like a textbook case of discrimination – the kind that assistance dog owners are more than familiar with.

The driver greets me in a friendly manner and then he spots the dog.

“Oh I’m sorry sir, I am allergic to dogs,” he says.

I’ve learned that taxi drivers can’t just say they’re allergic and drive away. They need proof of their allergy because many would rather not carry a dog, perhaps not understanding that assistance dogs are highly trained and won’t jump all over the seats like an excitable puppy.

The Equality Act 2010 states that taxi and minicab drivers must carry assistance dogs unless they have genuine health reasons not to do so. Local authorities will provide a driver with an exemption certificate if they give proof from an appropriately qualified medic. The certificates should then be available to show to an assistance dog owner on demand.

The ability to read the certificates is, of course, a bit of an issue for many guide dog owners – but my plan was to capture his paperwork on film and show it to a colleague later.

So, I asked for his exemption certificate. The video shows him hunting through papers in his car and finding nothing – but he assures me he has an allergy and urges: “You can check with my GP.”

“I’m getting sneezy because I’m staying near the dog,” he says. “This is going to put me in danger of my health, and surely you don’t really want that do you?”

And indeed, I really wouldn’t want him to be harmed if he did genuinely have an allergy. But was he being harmed? Or was I being wronged?

“If it’s such a big health issue for you, you would have got an exemption certificate,” you hear me say on the video.

While being questioned in court, the driver maintained he had an allergy but, nine months on from the incident, was still unable to provide proof.

The driver worked for Uber but does not any more. If you open the Uber app, go to the menu, click on Help then Accessibility, you’ll see that Uber provides a specific space for assistance dog owners to report any issues arising when using the Uber partners taxi: “I want to report a service animal issue”.

This is how I have reported five refusal incidents in the past 18 months and have been called by friendly Irish-accented staff asking if I’m OK and then taking down details.

A survey of more than 1,000 assistance dog owners, conducted by Guide Dogs in spring 2015, found that 75% had been refused access to a restaurant, shop or taxi because they had an assistance dog with them.

My video footage helped me to get justice in this case.

Watch the video here…


TFL’s lawyer told the court the driver had claimed initially that I had been aggressive and had “chased” him – not easy to do if you are blind. She went on to say that the driver had conceded this was not the case, after having viewed the video in which I was very calm and measured.

The driver in the video I took has been blurred out – at my request. That’s not because he’s innocent – he’s not – but because he’s received a fine plus court fees which amount to almost £1,500 – and I think that’s punishment enough.

The reason I’m sharing the video is because disability discrimination is an odd beast and, to the untrained eye, may not look like discrimination at all. But what happens in this video is a criminal offence – when you become a cab driver, you sign up to this contract. If you don’t want to take dogs, don’t be a cab driver.

Presentational grey line

Minicab or private hire vehicle drivers (unless they have a medical exemption):

• Must carry the assistance dog and allow it to remain with their owner

• Cannot refuse a booking, or refuse to carry out a booking, due to someone having an assistance dog with them

• Cannot charge extra for carrying an assistance dog

• Have a duty to provide a reasonable service

Taken from the Guide Dogs charity website


  1. Avatar
    nina 2 years ago

    This is a very interesting subject and I do hope common sense will prevail. I would like to point out to all dog owners that have breakdown motor cover to have a look at their policy or make enquiries to find out if they break down with their dog on board would the breakdown company let them take the dog in the breakdown truck if they have to be relayed elsewhere. I think you may be surprised at some of the answers you will get.

  2. Jayne
    Jayne 2 years ago

    Anyone else had experience about this?….As I have heard from others it happens.

  3. Avatar
    S Williams 2 years ago

    A mate of mine has often had this trouble. He tends to now only use one company as they know he has a Guide dog and ALWAYS send a dog friendly driver.

    It costs him more as he will no longer rely on firms to take him home if he visits somewhere so books a return journey no matter how many extra miles he has to pay them to do it.

    His lad is a gorgeous dog and I can only dream of having a dog so well behaved yet he has been refused by so many cab companies. I hope the fact that fines were issued will help cab companies realise the laws changed and its no longer optional….

    Thats an interesting point Nina…. Years back I had to test what happens if you need relay with animals…. I was so lucky. I mean so lucky as it sounded like it was partly down to the driver of the relay truck. I not sure what the policy was but the first driver (I was 100’s of miles up the road) took us to a place to change over trucks and as it was big car there was a change over delay. He dropped us (I had dogs with me) the car AND a trailer at a mates place where I borrowed their truck to come home and my heap was repaired near them so they were able to bring it back and pick up their truck.

    I know now to ask re trailers and livestock…. You can’t use any company to cover that side so maybe you do need to check re dogs to. … I know the guy who did the first part of the relay said he shouldn’t but bless him he did anyway. I didn’t chance the other 2 stages as I think I was really lucky from what the driver said….

  4. Avatar
    Nina 2 years ago

    With so many dogs travelling in cars towing caravans and travelling in motorhomes I really do think policy holders should check what would happen if they broke down miles away from home with a dog on board.

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