Caffe Nero shop ‘refuses to give guide dog a drink of water on hot day’

The coffee chain says it is now looking into the incident at the branch, insisting it was not company police to refuse water to pooches.

A coffee shop has triggered outrage after allegedly refusing to give water for a guide dog on a hot day.

Caffe Nero staff allegedly denied the request of blind man Olliver Gibbons, 40.

He has claimed he told them his Golden Labrador Sydney had been guiding him around the seaside town.

The coffee chain says it is now investigating the incident at its Exmouth branch,

The chain said it was not company policy to refuse guide dogs water.

Olliver’s friend Helen Fox, who helps him live independently, told the Exmouth Journal : “I said, ‘he’s a guide dog’, but they just said ‘no’ and walked off.

“It was really hot, he had been working and we had just taken him off the harness for a free run.

“I was taken aback – any dog should be allowed a drink, but he is also a working dog.

“Ollie doesn’t want to go back again. It made him quite sad, really. He was asking why they were being like that.”

Sydney eventually got a drink at Tempus the Jeweller in Albion Street.

Guide Dogs South West spokesman Clive Wood said: “It’s very disappointing that the staff in this Caffe Nero made a decision to deny providing water to this gentleman’s guide dog on such a warm day.

“It’s disappointing that the level of customer service fell lower than expected from a national chain.”

An RSPCA spokesperson said: “It’s extremely concerning to hear that a coffee shop refused to provide drinking water for a service dog whose handler was a customer.

“We would expect all businesses to show kindness and compassion towards all animals, but particularly to service dogs.



  1. Avatar
    Helen Burton 3 years ago

    I have already seen this and asked them to comment why . Nothing !

  2. Avatar
    patlucky 3 years ago

    Shame on them

  3. Avatar
    Bobble 3 years ago

    I’ve suggested on Twitter that Cafe Nero should sponsor a guide dog puppy to compensate. My personal opinion is that dog lovers should find another coffee shop.

    I believe a nearby solicitors office gave GD Sydney a drink of water on the very hot day in question.

  4. Avatar
    mistynsashasmum 3 years ago

    I agree whole heartedly Bobble what a lovely suggestion let us hope they have the politeness to do this now

    It is the way forward for them now I feel to get pet owners back in favour with them as I will not be a customer to them until they do something positive

    Most of our shops whoever they be in Midhurst leave an ice cream tub or dog bowl full of water out on the pavement summer and winter alike

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